You are allowed to cancel your reservations without penalty at any time prior to thirty (30) days. Group bookings however, of 5 or more rooms require a 60 day cancellation.
Any cancellations after the minimum 30 day threshold period will result in a one night room charge imposed. Any cancellation/no-show 7 days from the expected arrival date will be charged 100% of the reservation plus tax and no refund will be rewarded.
NO SHOW POLICY
If a guest fails to show up on the arrived date of their bookings they will forfeit the payment and no refund will be rewarded.
DELAY OF ARRIVAL
Failure to arrive at the hotel on the expected date of the reservations will be viewed as a late cancellation and will incur a penalty fee of one night for each day they are late from their original bookings.
SHORTEN STAY/ CHECK OUT EARLY
If for some reason or emergency, a guest has to leave early or shorten his/her stay, the hotel will impose a penalty as this will be considered as cancellation without the required advance notice. The guest is then required to pay all of the remaining nights at checkout as was reserved originally and according to the price at the time of the bookings.
All refunds will be charged a $25.00 processing fee.